A+W is the worldwide market leader for software in the flat glass as well as the window and door industry with headquarters in central Hessia. Our company was founded over 40 years ago on a crisis-proof foundation. We are expanding and are looking for several Consultants (m/f/d) in Customer Support at our Pohlheim location, who share our passion for software and together with us make our customers even more efficient and happier.

WE ARE LOOKING FOR YOU AS:
Consultant Customer Support (m/f/o)
Reference number AW-G-415-21-22-2 / AW-G-280-21-23-1

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Your plus with us:

  • An open-minded, friendly team with an open door policy
  • Light-flooded offices in a green area, modern IT infrastructure, hybrid working
  • Christmas allowance as well as bonus payments
  • Subsidized lunch, free drinks and fresh fruit
  • Good work-life balance thanks to flexitime system with core working hours and 30 days' vacation
  • Attractive company pension plan and childcare allowance
  • Accident insurance also for private life
  • Free parking, industrial area near the A5

Your tasks:

  • Handling of support inquiries from international customers regarding our software solutions
  • Classification and analysis of the incoming customer inquiries in 1st and 2nd level support
  • Independent solution-finding
  • Direct and constant exchange with our customers
  • Documentation of the cases
  • Close cooperation with other departments
  • Cooperation on projects

Your profile:

  • Training as qualified IT specialist, IT clerk, alternatively commercial training with great IT affinity
  • Experience in customer support for software solutions desired
  • Knowledge of databases and SQL desired
  • Written and oral English and German skills
  • Outstanding service and customer orientation
  • Pleasure in working as part of a team, also across departments


We look forward to your application. Please apply via our application portal.
For questions about this job offer please contact Mrs. Kirsten Waller at +49 151 16228 852.

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