A+W is the worldwide market leader for software in the flat glass as well as the window and door industry with headquarters in central Hessia. Our company was founded over 40 years ago on a crisis-proof foundation. We are expanding and looking for an Application Support Specialist (m/f/d) for our subsidary in Rosemont, IL, USA, who shares our passion for software and who will continue to conquer the global market together with us, win new customers and make our existing customers even happier.

WE ARE LOOKING FOR YOU AS:
Application Support Specialist (m/f/o)

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YOUR benefits as an Application Support Specialist with us:

  • An open-minded, friendly team with an open door policy
  • Competitive compensation and a comprehensive benefits package
  • Be part of a global leader of premium software designed for the flat glass, window, and door industries
  • Opportunity to travel
  • Access to best practices and growth opportunities through our owner Constellation Software

you are thrilled when:

  • You can create, follow-up on and resolve customer tickets
  • You are testing and reproducing client issues in non-production environments to determine root problems and support resolution
  • You can identify and collaborate with internal A+W staff to escalate issues appropriately while still providing timely customer follow-up
  • You enjoy creating and documenting new procedures when standard procedures have failed, ensuring issues are resolved in a timely manner
  • You can stablish positive client relationships during engagement for high client satisfaction, and quick deployment
  • You are able to diagnose and resolve routine yet complex technical and production issues

We are thrilled when:

  • You have completed a Bachelor’s Degree in a computer science (or similar education/experience combination)
  • You have knowledge in MSSQL scripting (1-2 years)
  • You have been diagnosing and resolving application errors via remote tools such as TeamViewer or similar
  • You been using trouble-ticketing system (1-2 years)
  • You been implementing applications within a Virtual Environment (1-2 years)
  • You are an expert in communicating technical information to non-technical users


We look forward to your application. Please apply via our application portal
For questions about this job offer, please contact Mr. John Staiano at +1 847 374 3620.

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