Quadrature S.A., headquartered in Gosselies, Belgium, is a leader in software for the windows and doors industry. Our WinPro Corporate software is an enterprise solution used in the windows and doors industry and by traditional dealers for selling, designing, producing and delivering windows. For our location in Belgium we are looking for a Key Account Manager (m/f/o) who can work with us to help our customers become even more efficient and happier.

Key Account Manager (m/f/o)
Reference Number Q-484-22-01


You plus with us:

  • A great deal of operational independence
  • An intensive training on our software and products at our headquarters
  • The possibility of working in a young, dynamic, and expanding company
  • An open, friendly team with an open-door policy
  • An appropriate salary with the possibility of an increase according to your motivation, knowledge, and progress in your work
  • Home office 

Your tasks:

  • Improve customer relations, generate more business with key Polish customers (mainly Eko Okna) and lead commercial negotiations with Polish customers
  • Improvement and development of customer relations through all levels inside organization
    o Generating of new leads, negotiation, and sales
    o Development of dedicated products and services
    o Understanding for our customers’ internal changes to get us in a position to maximize our services’ efficiency and to also to maximize our customer wallet share
    o Understanding the technical and cultural environment of our Polish customers and their products and requirements to drive necessary actions to improve
  • Handle complex and difficult situations with key customer covering all quadrature’s relations with customers by coordinating o technical matters such as e.g, Winpro, web shop, installations, development
    o administrative matters such as e.g, contracts, order confirmations, invoices, deliveries, payments
  • Monitor and guide our internal organization to meet customer expectations
    o Communicating with the organization in terms of our customers’ strategy and short-term expectations
    o Identification of potential problems and deviations that do not match this expectation
    o Ensuring a consistent communication flow (formal and informal) with our Polish customers
  • Perform technical consultation
    o Support our customers with your specific production know-how
    o Improve our ongoing projects by giving advice based on your experiences
    o Help customers to identify value-add opportunities by combining new processes/machines and our software
  • Establish, promote, and coordinate a close relationship with all departments of the company that are "connected" with our customers in order to
    o provide support in decision making to departments (regarding our customers in Poland)
    o give feedback to our customers regarding the difficulties/opportunities of these departments to provide a better and more efficient service
    o centralize, track, and follow all customer requests in an efficient way and provide feedback to management
  • De-escalation, crisis, and conflict management in critical projects
  • Participate in the definition of the commercial strategy of the company for customer in area of responsibility
  • Define an annual business plan for each customer in area of responsibility
  • Lead commercial negotiations with Polish customers

Your Profile:

  • Completed technical and/or commercial education
  • Several years of industry experience in the fenestration industry in comparable position
  • Fluent in Polish and English, French a plus
  • Good understanding of numbers and analytical thinking
  • Commercial and technical process understanding
  • Customer-oriented consulting talent with high IT affinity
  • Good communication and consulting skills
  • High stress resistance

We look forward to your application. In order to best process your application, please submit your
application in English only. Please apply via our application portal.
For questions about this job offer, please contact Mrs. Kirsten Waller at +49 151 16228 852.

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